- Ignore it, the customer will probably forget about it
- Check to see if the customer’s problem is the company’s fault. If not, let them know
- Address it quickly, and take the conversation to private messaging as needed
- Ask your brand advocates to target the customers message with hostile replies
When dealing with negative sentiment, you should:
About Author
Hey there, its OnlineCertificationGuide here to help you out in your Journey in the study. So my friend share the site with your friends in case I am helpful to you.
